Booking Policies for Jazif Space

This document outlines the booking and usage terms for Jazif Space. Completing a booking and paying for it constitutes acceptance of the following policies.

1 Booking Confirmation

• A booking is considered confirmed after full payment has been made.
• The booking includes only the space, equipment, and services specified in the package description and booking confirmation.

2 Cancellation and Refunds

• The customer is entitled to a full refund when cancelling the booking more than 48 hours before the scheduled time.
• No refund will be issued for cancellations within the last 48 hours or in case of no-show.
• The eligible refund will be processed within 3 business days of accepting the cancellation request.

3 Rescheduling

• A booking can be rescheduled once, provided the request is submitted more than 24 hours before the scheduled time.
• The new appointment must be within one week of the original appointment, subject to space availability.

4 Booking Duration

• The booking duration includes the customer's entry time, their own setup, and clearing the space.
• Time spent on setup services agreed to be carried out by Jazif is not counted as part of the booking duration.
• The booking starts and ends at the specified time and will not be extended due to the customer's late arrival.

5 Additional Time

The booking may only be extended with Jazif's approval and subject to space availability. Additional time will be charged according to the booking rate.

6 Security Deposit

• Jazif determines whether a security deposit is required and its amount based on the type of booking, nature of the activity, and potential risks.
• The customer will be informed of the security deposit amount before confirming the booking.
• The deposit will be refunded within 3 business days after inspecting the space, after deducting any amounts due for damage, loss, or exceeding the booking time.

7 Number of Attendees

The capacity for each booking is determined based on the type of activity, setup, and safety requirements. The customer must adhere to the number approved by Jazif.

8 Children

Children are allowed provided they remain under the supervision of an adult at all times. The customer is responsible for their safety and behavior.

9 Music

Music and speakers may be used at a moderate volume without causing disturbance to others or neighboring locations.

10 Smoking

Smoking is prohibited inside the building and is only permitted in designated outdoor areas.

11 Decorations and Décor

Decorations and décor may be installed after obtaining Jazif's approval, provided they do not damage walls, surfaces, or furniture and are removed before the booking ends.

12 External Service Providers

External service providers may be used after informing Jazif. The customer is responsible for their work, behavior, permits, and regulatory requirements.

13 Property Care

• The customer must take care of the space, facilities, furniture, and equipment.
• The customer is responsible for the cost of any damage or loss caused by themselves, their guests, or their service providers.
• Jazif is not responsible for any lost items or personal belongings left in the space.

14 Customer Responsibility

The customer is responsible for the following:

• Ensuring that their guests and service providers comply with these policies.
• The safety of their activity, guests, equipment, and service providers.
• Obtaining all necessary permits and regulatory approvals required for their activity or event.

15 Prohibited Uses

The space may not be used for any activity that violates applicable laws or regulations or that may put people or property at risk.

16 Booking Termination

Jazif has the right to immediately terminate the booking without a refund if these policies or applicable regulations are violated, or if people or property are put at risk.

17 Inability to Provide the Space

If the space cannot be provided due to a malfunction or circumstances beyond Jazif's control, the customer may choose between a full refund of the amount paid or rescheduling the booking without additional fees.

18 Photography

Jazif may photograph the space setup and use the photos for marketing purposes unless the customer requests in advance that no photography be taken.

19 Pets

Pets are allowed in the outdoor area only after informing Jazif. The customer is responsible for supervising them and for any damage they cause.

20 Package Terms

• The validity period of each package and its start date are specified in the package description at the time of purchase.
• Unused hours expire when the package validity period ends and cannot be carried over or refunded.
• The method for returning or deducting hours for a cancelled appointment is determined by the terms of each package.
• The package is personal to the purchaser, and its hours may not be shared or transferred to another person or entity.
• The package value cannot be refunded after full payment has been made.
• The appointment booking process, priority, or availability guarantee are determined according to the terms of each package.

21 Policy Updates

The version of the policies accepted by the customer at the time of booking confirmation applies to that booking. Subsequent amendments do not affect previously confirmed bookings.